1. RETURNS
You can request a return of your purchase within 14 days after receiving your order. To request a return, please contact our Customer Service. Once your return request is submitted, you will receive a return request confirmation email with the return authorization number and the address for return.
Once your return is authorized, you can pack it safely and ship it to the address provided in the return form. The return package is under your responsibility until it reaches our headquarters. Please choose a courier with a traceable and insured service. The cost of return will not be refunded.
The items should be returned in their original packaging in unused condition. Personalized items are not eligible for returns. Once your return package is received, the returned items will be reviewed and verified by our in-house experts. If the returned items were sent to us in perfect condition, a full refund of the paid item’s price will be issued to the original payment method, and a refund confirmation email will be sent to you. It might take up to 7 working days for the refund to arrive. Jewelry with signs of wear or damage will not be eligible for a full refund. In this case, a partial refund will be issued to the original payment method.
In the case of international returns, we do not reimburse the cost of local duties and taxes that were paid upon delivery.
2. EXCHANGES
We offer free exchanges of your purchased item within 14 days after your order is received. Only the size of the purchased item can be exchanged. Exchanges for the different items cannot be made.
To arrange an exchange, please contact our Customer Service.
